Refund policy

Return & Refund Policy

Thank you for shopping at Noor-Al Maryam. We value your satisfaction and want to ensure you have a positive shopping experience with us. Please take a moment to review our return policy:

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please email us within 3 days of receiving your item and include:

• Your order number
• A brief description of the issue
• Clear photos showing the damage or error

We will assess your claim and provide a suitable remedy in accordance with Australian Consumer Law.

Refunds

All sales are final. Refunds are only considered if an item is faulty, damaged, or incorrect. Claims submitted after the 3-day period may not be accepted.

If your package does not arrive due to an incorrect address provided at checkout, we are unable to refund or reship the order.

Change-of-Mind Returns

We do not accept returns, exchanges, or refunds for change of mind. Product descriptions include detailed information regarding content and size to help you make an informed purchase.

Contact Us

If you need assistance or have any questions about our products or policies, please don't hesitate to contact our customer support team. We are here to help and ensure you have a delightful shopping experience.

We appreciate your understanding and cooperation in adhering to our return policy. Should you require any further assistance, please don't hesitate to reach out to us. Thank you for choosing Noor-Al Maryam, and we hope you enjoy your purchase.

For any questions or concerns, please contact us at nooralmaryam2026@gmail.com.

Sincerely,

Noor-Al Maryam